ISO 9001 QMS - Prog. for Management Representatives

Date : 27/11/2018 - 28/11/2018 (TWO-day Program) Time : 9.30 am to 4.30 pm

Venue : Productivity House, Kalamassery


The role of ISO coordinator (Management Representative (MR)) is very crucial in the speedy implementation and certification of ISO 9001 or any management system standard (ISO 14001, ISO45001, OHSAS 18001, ISO22000, ISO27001, ISO 13485, TS 16949) (Even though 2015 version has done away with formal MR). The duties and responsibilities of MRs are so varied and hence he/she should have very good interpersonal skills, co-ordinating skills, communication skills, organizing skills etc. In fact MR is the kingpin of ISO 9001 Quality Systems. In this highly competitive economic environment,  the quality management systems will help you a lot in your path to achieve excellence.

Even though mandatory requirement of the post of MR has been discontinued in the 2015 version, the role of such a person(s )  is crucial to sustain the system with required rigor and effectiveness.


Ø    To use the ISO 9001 system as a tool for improvement and to enhance efficiency

Ø    Better understanding of the Role of MR/ISO coordinator

Ø    Better effectiveness of system [productivity, Quality, Cost, Morale]

Ø    ISO 9001 becomes value adding and strategic activity and not an MR’s nightmare

Ø    Managing Buyer Audits conducted by or on behalf of customers

Ø    Better involvement from Top Management.


(i)            Basics of ISO 9001:2015    *         (ii)    ISO 9001 Myths and reality / and other management systems

(iii)          Basics of auditing                                                               (iv)       Conducting meeting/reviews 

(v)            Record keeping (File management)                              (vi)        Monthly reporting on objectives 

(vii)          NCR handling                                     

(viii)         Correction and Corrective action on non-conformities (Follow up)

(ix)          Trend analysis and reporting                                             

(x)           Documents amendment                                                 (xi)        Duties and responsibilities of MR/ISOC 

(xii)         Motivating auditors                                                         (xiii)      Conducting auditing 

(xiv)         Dealing with certifying body                                            (xv)       Fundamentals of communication       

(xvi)         Dealing with consultant                                                  (xvii)     Dealing with customers/and buyer audit

(xviii)       Keeping the management’s attention and interest          (xix)      Preparation for MRM                               

(xx)              Personal benefits of being MR /ISOC                             (xxi)      Linkage to TQM /award for excellence 

(xxii)                       Format / new methods to add to our system  in the 2015 version

(xxiii)      Hazards in being an MR                                                  (xxiv)     Further reading                                      

(xxv)        Experience sharing by participants                               (xxvi)     Follow-up action plan for this training

(xxvii)     Key changes in the 2015 version


* Context and Issues, Risks, Opportunity, Interested Party, Error Proofing, Knowledge Management, Action Plans, higher level controls on outsourcing etc. 


v    Mr N. Veerabaghu, B.Tech. (Mech.), M.E. (Indl. Engg), Lead Auditor ISO:9001, ISO:14001, ISO:22000, ISO:27001, OHSAS:18001 & Consultant  SA:8000, BSCI, CTPAT, BRC who has more than 100 Certifications to his credit (last 19 years) and full time facilitator, will be the Faculty for this programme.


v    Management Representatives (MR), Deputy Management Representative, Chief Executives/Unit Heads of small units, Corporate MRs, ISO Coordinators / Unit MR of multi location companies can participate in this programme.  MRs of ISO 1400, OHSAS 18001 and other management system standards can also participate.

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